At Twino ("Twino," "we," "us," or "our"), we understand that privacy is important to you. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our AI-powered avatar generator application (the "App") and related services (collectively, the "Services"). By using the App or Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
Key Privacy Principle: Twino is designed to operate without requiring user accounts or collecting personal identification information. We minimize data collection to only what is necessary to provide and improve our Services.
1. Information We Do Not Collect
To protect your privacy, Twino is specifically designed NOT to collect or request the following types of information:
Full name, address, phone number, or email address (unless voluntarily provided for support purposes)
Date of birth, gender, or other personal identifiers
Payment information (all payments are processed through third-party payment processors)
Social media account information or login credentials
Contacts, photos, or other personal content from your device (unless explicitly provided by you for avatar generation)
2. Information We May Collect
We collect limited information necessary to provide and improve our Services. This information falls into the following categories:
2.1 Information You Voluntarily Provide
When using certain features of the App, you may choose to provide information directly to us, such as:
Images or photos you upload to generate avatars (these are processed temporarily and not stored permanently)
Feedback, comments, or support requests you submit (which may include contact information if you choose to provide it)
Preferences related to art styles, color themes, and avatar customization choices
2.2 Technical and Usage Information
When you use the App, we may automatically collect certain technical information about your device and usage patterns, such as:
Device model, operating system, and version
Unique device identifiers (such as device UUIDs) that cannot be used to identify you personally
App version and configuration
Information about how you interact with the App (e.g., art styles selected, number of avatars generated)
Network information (e.g., connection type, approximate geographic location based on IP address, but not precise location data)
Crash reports and error logs to help us identify and fix technical issues
2.3 Coin and Transaction Information
Since avatar generation requires 20 coins, we may collect limited information related to coin usage, such as:
Number of coins purchased or obtained
Number of avatars generated
Transaction identifiers for in-app purchases (processed through third-party payment providers)
We do not collect or store credit card numbers, bank account information, or other payment details. All financial transactions are handled by third-party payment processors, whose privacy policies apply to those transactions.
3. How We Use the Information We Collect
We use the information we collect for the following purposes:
To provide, operate, and maintain the App and Services
To process and generate avatars based on your requests
To manage coin balances and track avatar generation activity
To improve the App's functionality, performance, and user experience
To develop new features, art styles, and customization options
To diagnose and fix technical issues and errors
To respond to your feedback, questions, or support requests
To ensure compliance with our User Agreement and applicable laws
We do not use your information to send you marketing communications unless you explicitly request to receive them.
4. How We Protect Your Information
We take reasonable measures to protect the information we collect from unauthorized access, use, or disclosure. These measures include:
Encryption of data transmitted between your device and our servers
Secure storage practices for any information we maintain
Limiting access to information to only those employees or contractors who need it to perform their duties
Regular security reviews and updates to our systems
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.
5. How Long We Keep Your Information
We retain information only for as long as necessary to provide the Services and for legitimate business purposes, such as improving our AI technology and fixing technical issues. Specifically:
Uploaded images used for avatar generation are temporarily processed and deleted immediately after the avatar is created
Technical and usage information is retained for up to 90 days, after which it is either anonymized or deleted
Coin transaction information is retained for as long as necessary to maintain accurate records of your coin balance
Support requests and feedback may be retained for up to 1 year to ensure quality customer service
6. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information in the following limited circumstances:
Service Providers: We may share information with third-party service providers who perform functions on our behalf, such as hosting services, payment processing, and technical support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Anonymized Data: We may share anonymized, aggregated data that cannot be used to identify you with third parties for research, analytics, or to improve our Services. For example, we might share data about the most popular art styles or average number of avatars generated per user.
Legal Requirements: We may disclose information if required to do so by law, or in response to valid requests from public authorities (e.g., a court or government agency).
Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or others.
7. Your Control Over Your Information
You have several options to control the information collected by the App:
You can choose not to provide optional information (such as feedback or contact details)
You can uninstall the App at any time, which will stop all collection of information through the App
You can request deletion of any information we have collected about you by contacting us at the email address provided below
You can adjust your device settings to limit certain types of data collection (e.g., network information)
8. Children's Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 13, please contact us using the information provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will post the updated policy in the App and indicate the date of the last update. We encourage you to review this Privacy Policy periodically. Your continued use of the App or Services after the effective date of the updated policy constitutes your acceptance of the changes.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at: loveavatars13@outlook.com